Autonomous agents for Travel & Hospitality, under control.
Planning and operations workflows for travel and hospitality, governed end to end.
Autonomy you can put into production.
The gap between a demo and a deployment in travel and hospitality is governance. Trunnion closes it with policy, approval, and audit built into every run.
Policy-aware by design
Policy-based access control can scope what agents may see and do in travel and hospitality; the implemented policy is verified per release.
A human stays in command
Consequential actions pause at an approval gate. Agents propose the work; your team decides what executes.
Reviewable records by design
Record coverage, supporting traces, integrity, and replay are verified for the exact release.
Deploys where you operate
Run in cloud, on-premise, or fully air-gapped, matched to the compliance posture of the vertical.
Money moves, and fare rules are unforgiving.
Travel is one of the few consumer verticals where an agent's mistake is immediately and unrecoverably financial. Fares, award availability, and upgrade inventory change minute to minute, change fees are real, and a booking made on stale inventory is not a retryable error. Advertised prices are also regulated in ways that make an approximate number a genuine problem rather than a rounding issue. The governance line therefore sits at anything that spends money or makes a commitment: search, monitoring, probability modelling, and recommendation are all agent work, and purchase is a human decision.
One governed run: an upgrade opportunity.
Every step below is enforced by the control plane rather than left to convention. This is what a governed run looks like end to end in travel and hospitality.
A traveller's itinerary is monitored for upgrade opportunities. The mission composes a monitoring agent, a modelling agent, and a recommendation agent.
The monitoring agent watches inventory and fare movement continuously. It can read and cannot transact.
The modelling agent produces an upgrade probability with the factors behind it exposed, rather than a bare percentage.
The recommendation agent assembles the option with its real cost, including any change fee, and the confidence behind the estimate.
Anything that spends money pauses for the traveller to confirm, on current inventory rather than the inventory that triggered the alert.
The inputs, the probability and its factors, the option presented, and the confirmation are written to the record.
Where teams start.
The pattern that works is a workflow that is genuinely repetitive, has a clear owner, and fails reversibly. Governance goes in on day one, not after the pilot succeeds.
Upgrade probability and monitoring
Continuous monitoring with a transparent probability model, and the traveller confirming any spend.
Award search and routing
Agents search award space across programs and present options with the reasoning visible.
Disruption rebooking support
Agents assemble rebooking options during a disruption; the traveller or agent-of-record confirms.
Itinerary and operations assistance
Governed agent assistance across web, iOS, and Android with the same controls on every surface.
Vortiek
Real-time flight tracking, award search, and a transparent upgrade probability engine, guided by an eight-agent AI copilot on web, iOS, and Android.
Travel intelligence for frequent flyers.
- Runs on the governed Trunnion control plane
- LLM-agnostic model routing
- Cloud, on-premise, or air-gapped deployment
Travel & Hospitality, at a glance.
| Product | Vortiek, in development |
|---|---|
| Gated actions | Any action that spends money |
| Transparency | Probability factors exposed, not just the number |
| Freshness | Confirmation re-checks live inventory |
| Deployment | Cloud, with web, iOS, and Android clients |
Travel & Hospitality questions.
Can an agent book or pay on my behalf?
Not without confirmation. Anything that spends money pauses for a person, and the confirmation is presented against current inventory rather than the inventory that triggered the alert, so a stale price cannot be committed.
How is an upgrade probability calculated?
From observable inputs such as inventory movement, fare behaviour, and route and cabin history, with the contributing factors exposed alongside the number. A probability whose basis is hidden is not actionable, so the model shows its reasoning.
What happens if inventory changes between alert and confirmation?
The confirmation step re-checks current availability and price. If either has moved, the traveller sees the change before confirming rather than after, which is the difference between a recommendation and an accidental purchase.
Which product serves travel?
Vortiek, travel intelligence for frequent flyers, with flight tracking, award search, and a transparent upgrade probability engine guided by an eight-agent copilot on web, iOS, and Android. Vortiek is in development.
Get started
Bring governed AI to Travel & Hospitality.
See the control plane run a travel and hospitality workflow, in your environment, from cloud to air-gap.